Terms & Conditions

1. Bookings

• Bookings are made by a parent or guardian aged 18 or over. One booking covers one athlete.
• Term programs are paid upfront in a single payment. If you join after a term has started, you only pay for the sessions remaining from your booking date.
• A booking is confirmed once payment is received and you receive a confirmation email.
• Each session has a maximum number of athletes. Once a session is full it cannot be booked.
• Promo codes are issued at our discretion, apply to new bookings only and cannot be exchanged for cash.

2. Free trials

Selected programs offer one free trial session per athlete. Trials are subject to availability.

3. Sessions, times and venues

• We may need to change a session time, coach or venue. We will let you know as early as possible.
• Please arrive 5–10 minutes before your session. Parents and guardians are responsible for athletes before and after the scheduled session time.

4. Health, injury and safety

• You must tell us about any current or previous injuries or medical conditions that may affect the athlete's participation, and keep this information up to date.
• Basketball and strength training are physical activities that carry a risk of injury. Our coaches take care to run safe, well-supervised sessions, and athletes must follow coach instructions at all times.
• In an emergency, we will contact the emergency contact you provide and may arrange first aid or medical assistance.
• To the extent permitted by law, Lvl Up is not liable for loss, injury or damage arising from participation, except where caused by our negligence.

5. Conduct

We expect respectful behaviour towards coaches, athletes, parents and venues. We may remove an athlete from a session or program for unsafe or disrespectful behaviour after discussing it with the parent or guardian.

6. Photos and video

With your consent (given at booking), we may take photos or video during sessions for promotional use. You can withdraw consent at any time by emailing admin@lvlupbasketball.com.

7. Communications

We will email you about your bookings, reminders and important updates. Marketing emails are only sent with your consent, and you can unsubscribe at any time.

8. Your rights

Nothing in these terms excludes, restricts or modifies any rights you have under the Australian Consumer Law.

9. Contact

Questions about these terms: admin@lvlupbasketball.com

10. Free Training Content

• This program is general information only and is not medical or professional advice. Talk to a doctor or physiotherapist before starting, especially if you have an injury or health condition. Players under 18 should only train with a parent or guardian's permission and supervision. Warm up before every session, train on a safe, non-slip surface, and stop immediately if you feel pain, dizziness or discomfort. You train at your own risk. To the extent permitted by law, Lvl Up Basketball Academy Pty Ltd is not liable for any injury, loss or damage arising from use of this program.

Refund Policy

• Lvl Up is built on commitment: when you book a term, you're locked in to get better.
• Missed sessions: sessions an athlete misses, for any reason, are not refunded or credited.
• Serious injury or illness: if an athlete can't continue a program at all because of a serious injury or illness, we'll refund the sessions remaining from the date we receive your request, on receipt of a medical certificate.
• Withdrawing before the program starts: you can cancel for a full refund up to 7 days before the first session. After that, the policy above applies.
• How to request: email admin@lvlupbasketball.com with the athlete's name, program and (where relevant) the medical certificate.
• Refunds are paid to the original payment method and can take 5–10 business days to appear.
• This policy does not limit your rights under the Australian Consumer Law.